Office Hours: MiCollab Softphone & Mobile Twinning

In this Office Hours customer education workshop, the Verge team shows how the MiCollab softphone and mobile twinning keep you reachable whether you’re at your desk, across the building, or on the road. You’ll see how to ring your desk phone, desktop app, and mobile device together or separately. They also cover how to move a live call between devices without the caller noticing, and how to schedule your status to switch automatically after hours. The session ends with customer Q&A, including tips on dropped calls, missed calls, and app settings.

What you’ll learn:

• How one business number works across your desk phone, desktop app, and mobile device
• How to hand off live calls between devices
• How to create and schedule custom statuses
• How to add forwarding numbers for after-hours or overflow calls
• Common fixes for dropped or missed calls