Empower Your Business with Seamless Communication Solutions
In today's fast-paced business environment, the ability to communicate efficiently and effectively is paramount. Verge's Unified Communication solutions offer a robust suite designed to streamline collaboration and drive productivity. By integrating voice, video, data, and mobile applications into a single, cohesive platform, we enable your team to connect and collaborate from anywhere, at any time. Our tailored solutions ensure that your business stays ahead, fostering innovation and enhancing customer engagement.
Customizable Solutions for Every Business Need
Verge understands that no two businesses are alike. That's why our Unified Communication services are designed with flexibility in mind, allowing for custom-tailored solutions that fit your specific requirements. Whether you're a small startup or a large enterprise, our scalable solutions ensure that your communication infrastructure grows with your business, supporting you every step of the way.
Features of Verge's Unified Communication Solutions:
- VoIP (Voice over Internet Protocol): High-quality voice communication over the internet, reducing costs and enhancing clarity.
- Video Conferencing: Seamless, high-definition video meetings that bring teams together, regardless of their location.
- Instant Messaging and Presence: Real-time chat capabilities with presence information, enabling quick decision-making and availability status.
- Mobile Integration: Keep your workforce connected with mobile applications that extend the reach of your communication platform to smartphones and tablets.
- Cloud call recording: Record every call or turn it on demand during a call and play recordings from any device at any time.
- Collaboration Tools: Shared workspaces, file sharing, and project management tools that enhance teamwork and productivity.
- CRM Integration: Integration with Customer Relationship Management (CRM) systems for improved customer interactions and data access.
- Contact Center Solutions: Advanced features for call centers, including call routing, queue management, and analytics, to improve customer service.
- Unified Messaging: A single inbox for voicemail, email, and fax, streamlining communication and ensuring no message is missed.
- Scalability: Easily scale your communication system to match your growing business needs, adding features and users as required.
Advanced Softphone Capabilities: Empowering Mobility and Flexibility
In the era of mobile-first business strategies, Verge's Unified Communication services take softphone technology to the next level. Our solutions are designed to empower your workforce with the flexibility to communicate effectively, no matter where they are. With a focus on mobile usability, we offer a suite of advanced features that enhance connectivity and ensure you stay ahead in the fast-paced business environment.
Key Features of Our Softphone Technology:
- Visual Voicemail: Access voicemail messages in a visual format, allowing for quicker review and response without the need to dial in.
- SMS/MMS Support: Send and receive text and multimedia messages directly from your softphone, facilitating easier and more versatile communication options.
- Push Notifications: Stay informed of incoming calls, messages, and alerts even when the softphone app is closed, ensuring you never miss important communications.
- Smart Watch Integration: Extend the functionality of your softphone to your wrist, allowing you to receive alerts, answer calls, and read messages on your smartwatch.
- Advanced Call Controls: Gain access to sophisticated call handling features such as call transfer, call forwarding, conference calling, and more, all designed to streamline your communication processes.
These mobile-centric softphone features are not just about keeping you connected; they're about enhancing the quality of that connection, making every interaction more meaningful and efficient. Whether you're in the office, at home, or on the go, our softphone solutions ensure your business communication remains uninterrupted and top-notch.
Reliable Support and Maintenance
Our commitment to your success doesn't end with deployment. Verge provides ongoing support and maintenance to ensure your communication systems operate flawlessly. With 24/7 monitoring and a dedicated team of experts, we guarantee maximum uptime and prompt resolution of any issues, letting you focus on what you do best – running your business.
Here's what others have to say
As our bank grew, it became obvious we were going to need better communications with customers and our branches. Verge Network Solutions provided that piece of the puzzle. From the first meeting through installation, training, and follow up, the service from Verge has been excellent.
Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team. Although we were a little surprised by the cost initially, we are now very pleased we made the change to Verge. I have never experienced support at this level from any other Telecommunication Solutions company.
The system is already providing us with significant enhancements in our productivity, and we are enjoying reduced monthly expenditures thanks to the efforts of Verge and the savings they have negotiated with our service providers.
One of the things that sets Verge apart from other companies in the industry is their approach to analyzing phone bills not only to assist with the project but also to find ways to save money through identifying opportunities to switch providers and identifying inaccurate billing. I would highly recommend Verge Network Solutions to anyone for a high-quality, reliable and cost-effective hosted phone system.
Your staff was able to make things work the way we wanted it to without compromise.
Verge's approach to customer service sets them apart from others in the industry. They have a unique ability to analyze and optimize our systems, identifying opportunities for cost savings and efficiency improvements. Their attention to detail and proactive communication have saved us considerable time and resources, allowing us to focus on our core business. In addition to their technical expertise, Verge's hosted phone system has proven to be reliable and user-friendly. The call quality is excellent, and the system offers a wide range of features that have enhanced our operations.
The Verge team personally visited each one of our fourteen locations in order to put together a customized communication plan for our bank, and provided a very detailed proposal as to how this new system would pay for itself within a few years. We also looked at proposals from other providers, but none of them even came close to matching the Verge team’s seamless and professional solution.
All of our needs have been met without any exceptions.
As you will recall, we weren’t even looking for a new telephone system when I visited your booth at the Oklahoma Banker’s Association Convention. After visiting with you and realizing the benefits that we would receive from your system versus our existing system, we felt that we had no choice but to install the Iwatsu product.
Your staff did an excellent job preparing and installing the telephone conversion. The personal visits and telephone attention you gave us were well received.
There are many things we can recommend about Verge. In addition to their excellent customer service, quick responsiveness, and state-of-the-art technology, we really appreciate the fact they focus their attention on community banks. They understand our model and that, in addition to their quality staff, is what really sets them apart from the competition. You will not regret doing business with Verge Network Solutions.
You’ve found it! Are you tired and frustrated of your old phone service? Looking for something new but struggling to trust another vendor? You can rest easy, knowing you’ve found a great company for your communication needs. If you are considering using Verge you may do so with full confidence that you are picking the right company. They offer great products and customer service. Rarely have I worked with a company that goes so far out of their way to ensure their customers are taken care of.
I am writing to wholeheartedly recommend the services of Verge network solutions. In our recent collaboration, Verge has demonstrated exceptional expertise, reliability, and professionalism in delivering top-notch telecommunications solutions tailored to our specific needs. Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team.
We recently purchased or maybe I should say partnered with Verge Network Solutions for a new telephone system, I say partnered because I do feel that is it a partnership with the understanding of our needs as a community bank that they bring to the table.
Glen told me that Verge would be the best company that I have ever dealt with and I was skeptical. I’ve been sold on many things by sales people that end up not being true. However, this time it was true, you all are the best at what your do.
I can say, without reservation, if given the opportunity we would again select Verge for our telephone communication equipment needs.
At the beginning of the project, your preliminary review of our telephone bill and the cost savings associated with your recommended changes was amazing.
Their response time is outstanding, and they have been able to solve our problems in a very timely manner. In addition they did an excellent job of onsite training at every location. This, more than anything, made the changeover almost painless.
By taking the time to compile a needs assessment analysis, the Verge team was able to propose a system designed to satisfy our needs and even recommend a few cost savings opportunities.
The system has made our bank much more efficient. Being able to transfer calls between our branches has made life much simpler and easier for our customers.
I am a firm believer in the idiom “too good to be true”, because in my 32 years in the banking business it has proven itself over and over again. Except once. The one time that “too good” was indeed “true” was when Verge Network Solutions came to our board and presented the Telecommunications Audit Report and Recommendations for our 3 bank charter. Verge Network Solutions is the real deal.
Verge and its passion for its customers like us, has proven to be a key element of our own successful growth, and we expect this long-standing partnership will continue for many years to come.
The thing I appreciate the most in working with Verge Network Solutions is the time they invested in working with our bank before we ever became a customer. For several years their team interacted with us, took the time to learn about our company, eventually assisted us in acquiring some network infrastructure, all the while reminding us of the products they had to offer... The proposal was very detailed, customized for our company and was affordable. The transition and installation was well planned and we experienced very little disruption in the conversion.
It’s rare these days for a company to truly deliver on the promises that were made, but Verge Network Solutions has done just that. They also reviewed all of our existing phone bills to see what services we were paying for that we no longer needed. This was done prior to our even signing a contract, which is uncommon in this day. All I ever do is email the support group and they are quick to respond to whatever the issue/request is.They have become a critical business partner to our bank.
Your advisors and technicians were great to work with during the installation phase and the ongoing technical support has been outstanding. We appreciate the prompt responses from your team and look forward to a long relationship in the future.
Three years ago and after a thorough analysis of several different providers of hardware and software we chose VNS to assist in the implementation of a Mitel phone system and video conferencing throughout our branch network. Since that time, Verge has been an instrumental vendor in the management of various projects including purchasing other financial institutions and formation of a formal Virtual Branch to name a few. They have been willing to professionally consult and guide our efforts following our initial decision several years ago and certainly provides testament to their continued focus on the customer (Union State Bank) following the sale.
We would like to take this opportunity to commend you and your staff for the great job they did in implementing our new phone system. The entire process was done in a professional and friendly manner, and the transition to the new system was as smooth and easy as one could of hoped. The service we continue to get from you is exceptional.
Versatile Solutions for Any Industry
From on-premises deployments to cloud-based innovations, our portfolio spans comprehensive network infrastructure design, including SD-WAN, to ensure reliability and efficiency. Discover how our flexible approach can revolutionize your communication strategy, regardless of your industry.
Solutions by industry
From healthcare to finance, education to manufacturing, Verge's advanced communication solutions are tailored to meet the unique needs of various industries. Our expertise in delivering state-of-the-art VoIP, network infrastructure, and cloud services ensures your business thrives in today's competitive landscape. Explore the difference Verge can make in your industry—experience connectivity that drives success.