ShoreTel Retirement Leaving Your Communications Future Full of Uncertainty?

Are you still relying on outdated ShoreTel systems that have reached the end of the line? Don't get left behind without a viable phone solution or be forced to switch to a new phone platform, losing your critical licensing investment. The clock is ticking on the sunset of ShoreTel's licensing and support - act now.

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What You Need to Know

The design, sale, and support of ShoreTel business phone systems are in the process of being phased out. Businesses with ShoreTel phone solutions will soon find themselves with limited options in maintaining their communications platform, a critical part of your everyday operations.

What does that mean for you as a business owner?

  • No new phone systems will be sold. As of July 6, 2024, companies will need to rely on online retailers or refurbished items for phone devices.
  • No new licensing will be sold. Beginning December 31, 2024, you'll be limited to the existing licenses you have in place for your ShoreTel solution and unable to add-on for new hires or business acquisitions or expansions.
  • No new development. There will be no further OS updates, patches, or security updates provided as of December 31, 2025.

Why It Matters

Communication between employees, branches, and customers is the lifeline of your daily operations. Banks, credit unions, hospitals and physician offices, and education and school systems cannot afford the potential downtime, limitations, and increased costs that can come unpredictably from an outdated, unsupported communication platform. The phasing out of ShoreTel solutions leaves businesses at a crossroads with important considerations to act on:

  • No Further Enhancements: With features and updates ceasing to be developed, current ShoreTel technology will continue to fall behind newer offerings in the market.
  • Zero Scalability: Once new licensing is no longer offered, companies will be locked in with their existing portfolio. Imagine needing to juggle a second phone system just to hire a new employee. The resource and cost implications would be unfeasible for the majority of businesses.
  • Lack of Support: While some support will remain for a limited period, it will likely be constrained. This could result in longer wait times for assistance and a decrease in the quality of technical support.
  • Heightened Security Concerns: Without ongoing updates, the product may be more susceptible to security vulnerabilities. Any future flaws would remain unaddressed, increasing the risk of security breaches.
  • Compatibility Challenges: Over time, compatibility issues with emerging technologies or software will arise. The lack of updates for the end-of-life system means it may struggle to integrate seamlessly with the latest technology trends, potentially causing operational disruptions.

You have options! If your existing communications partner is telling you that you have to start over, its time to do your research. Verge can help you get ahead and minimize disruptions - and costs - to your operations while modernizing your business telecommunications.

Maximize Savings with Migration Paths

Maintaining unsupported systems can become costly with unforeseeable expenses and critical time constraints scrambling to find solutions under pressure. Skip the worry and say goodbye to costly downtime by migrating to a modernized communication system with Verge Network Solutions.

Our tailored migration paths from end-of-life ShoreTel phone systems offer seamless transitions for both cloud and on-premise solutions, ensuring flexibility and cost-effectiveness for your business.

Seamless Transition of Licensing and Subscriptions

Worried about the complexities of transitioning your existing licensing and subscriptions? Or even losing that hefty investment by switching to an incompatible solution? Leave it to Verge Network Solutions.

Our experts can help you transfer your legacy ShoreTel licensing assets into the next generation of Mitel product offerings, MiVoice Business. We will walk you through a hassle-free upgrade process evaluating your existing infrastructure and subscription base, reviewing your business requirements and growth plans, and designing an upgrade roadmap that meets your cost and time objectives.

Latest Phone Technology Backed by Unmatched Support

Don't leave your team stranded with outdated phones with limited functionality and support. Verge has extensive expertise in the design, installation, maintenance, and support of a wide range of advanced telecommunications products.

Our dedicated support team is available round-the-clock when you need it most, ensuring maximum connectivity for your business communications. We are committed to delivering the highest levels of service for troubleshooting, technical support, system updates, integration with other business tools, and training to ensure your staff can fully leverage the features and capabilities of their systems. Unlike other providers that only offer assistance through documentation and chatbots, our friendly team is just a phone call away - after all, we are in the phone business!

Upgrade and Maximize Your Savings Today!

Don't let time slip away and find your business being held back by end-of-life products. Turn end-of-life into endless possibilities and future-proof your business communications with Verge Network Solutions. We will work with you to evaluate your existing infrastructure and create a roadmap for a cost-effective, modernized communications platform that will grow with you for years to come. Start a migration plan with our experts today.

Act Now

Here's what others have to say

Your staff was able to make things work the way we wanted it to without compromise.

Welch State Bank

As a manufacturing business, reliable communication systems are the backbone of our operations, and Verge Network Solutions has consistently exceeded our expectations in both service and support. Throughout our collaboration, the team at Verge Network Solutions has demonstrated a remarkable commitment to customer service. Their responsiveness, technical expertise, and ability to anticipate and address our needs have been instrumental in maintaining our operations without interruption. The support provided by their team has been exemplary, ensuring any issues are resolved promptly and effectively, minimizing any potential impact on our business. Verge Network Solutions has been an invaluable partner to our business. Their dedication to delivering high-quality telecommunication solutions and outstanding customer service has played a significant role in our operational success.

Tulsa Tube Bending

Verge and its passion for its customers like us, has proven to be a key element of our own successful growth, and we expect this long-standing partnership will continue for many years to come.


The thing I appreciate the most in working with Verge Network Solutions is the  time they invested in working with our bank before we ever became a customer.  For several years their team interacted with us, took the time to learn about our company, eventually assisted us in acquiring some network infrastructure, all the while reminding us of the products they had to offer... The proposal was very detailed, customized for our company and was affordable. The transition and installation was well planned and we experienced very little disruption in the conversion.

Centera Bank

The system has made our bank much more efficient. Being able to transfer calls between our branches has made life much simpler and easier for our customers.

Sooner State Bank

I am a firm believer in the idiom “too good to be true”, because in my 32 years in the banking business it has proven itself over and over again. Except once. The one time that “too good” was indeed “true” was when Verge Network Solutions came to our board and presented the Telecommunications Audit Report and Recommendations for our 3 bank charter. Verge Network Solutions is the real deal.

Bank of Commerce - Chanute

Your staff did an excellent job preparing and installing the telephone conversion. The personal visits and telephone attention you gave us were well received.

First State Bank – Anadarko

You’ve found it! Are you tired and frustrated of your old phone service? Looking for something new but struggling to trust another vendor? You can rest easy, knowing you’ve found a great company for your communication needs. If you  are considering using Verge you may do so with full confidence that you are picking the right company. They offer great products and customer service. Rarely have I worked with a company that goes so far out of their way to ensure their customers are taken care of.

American National Bank - Mt Pleasant

Verge Telecommunications has proven to be a valuable partner to our organization.  Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team. Although we were a little surprised by the cost initially, we are now very pleased we made the change to Verge. I have never experienced support at this level from any other Telecommunication Solutions company.

Security Bank, Tulsa

I am writing to wholeheartedly recommend the services of Verge network solutions.  In our recent collaboration, Verge has demonstrated exceptional expertise, reliability, and professionalism in delivering top-notch telecommunications solutions tailored to our specific needs. Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team.

Envista Credit Union

Three years ago and after a thorough analysis of several different providers of hardware and software we chose VNS to assist in the implementation of a Mitel phone system and video conferencing throughout our branch network. Since that time, Verge has been an  instrumental vendor in the management of various projects including  purchasing other financial institutions and formation of a formal Virtual  Branch to name a few. They have been willing to professionally consult and guide our efforts following  our initial decision several years ago and certainly provides testament to their continued focus on the customer (Union State Bank) following the sale.

Union State Bank, Arkansas City

There are many things we can recommend about Verge. In addition to their excellent customer service, quick responsiveness, and state-of-the-art technology, we really appreciate the fact they focus their attention on community banks. They understand our model and that, in addition to their quality staff, is what really sets them apart from the competition. You will not regret doing business with Verge Network Solutions.

Anchor D Bank

At the beginning of the project, your preliminary review of our telephone bill and the cost savings associated with your recommended changes was amazing.

First National Bank – McAlester

All of our needs have been met without any exceptions.

People’s National Bank – Checotah

By taking the time to compile a needs assessment analysis, the Verge team was able to propose a system designed to satisfy our needs and even recommend a few cost savings opportunities.

First National Bank & Trust - Elk City

As our bank grew, it became obvious we were going to need better communications with customers and our branches. Verge Network Solutions provided that piece of the puzzle. From the first meeting through installation, training, and follow up, the service from Verge has been excellent.

Security State Bank

Glen told me that Verge would be the best company that I have ever dealt with and I was skeptical. I’ve been sold on many things by sales people that end up not being true. However, this time it was true, you all are the best at what your do.

Wellington State Bank

As you will recall, we weren’t even looking for a new telephone system when I visited your booth at the Oklahoma Banker’s Association Convention. After visiting with you and realizing the benefits that we would receive from your system versus our existing system, we felt that we had no choice but to install the Iwatsu product.

Vision Bank – Ada

We would like to take this opportunity to commend you and your staff for the great job they did in implementing our new phone system. The entire process was done in a professional and friendly manner, and  the transition to the new system was as smooth and easy as one could of hoped. The service we continue to get from you is exceptional.

Pelco Products

Their response time is outstanding, and they have been able to solve our problems in a very timely manner.  In addition they did an excellent job of onsite training at every location. This, more than anything, made the changeover almost painless.

American Nation Bank

The system is already providing us with significant enhancements in our productivity, and we are enjoying reduced monthly expenditures thanks to the efforts of Verge and the savings they have negotiated with our service providers.

The Bankers Bank

Verge's approach to customer service sets them apart from others in the industry. They have a unique ability to analyze and optimize our systems, identifying opportunities for cost savings and efficiency improvements. Their attention to detail and proactive communication have saved us considerable time and resources, allowing us to focus on our core business. In addition to their technical expertise, Verge's hosted phone system has proven to be reliable and user-friendly. The call quality is excellent, and the system offers a wide range of features that have enhanced our operations.

Old Glory Bank

I can say, without reservation, if given the opportunity we would again select Verge for our telephone communication equipment needs.

Payne County Bank

It’s rare these days for a company to truly deliver on the promises that were made, but Verge Network Solutions has done just that. They also reviewed all of our existing phone bills to see what services we were paying for that we no longer needed. This was done prior to our even signing a contract, which is uncommon in this day. All I ever do is email the support group and they are quick to respond to whatever the issue/request is.They have become a critical business partner to our bank.

First State Bank – DeQueen

One of the things that sets Verge apart from other companies in the industry is their approach to analyzing phone bills not only to assist with the project but also to find ways to save money through identifying opportunities to switch providers and identifying inaccurate billing. I would highly recommend Verge Network Solutions to anyone for a high-quality,  reliable and cost-effective hosted phone system.

Central National Bank, Junction City

Your advisors and technicians were great to work with during the installation  phase and the ongoing technical support has been outstanding.  We appreciate the prompt responses from  your team and look forward to a long relationship in the future.

First National Bank - Ardmore

The Verge team personally visited each one of our fourteen locations in order to put together a customized communication plan for our bank, and provided a very detailed proposal as to how this new system would pay for itself within a few years. We also looked at proposals from other providers, but none of them even came close to matching the Verge team’s seamless and professional solution.

GN Bank

First National Bank of Oklahoma is pleased to recommend the services of Verge Network Solutions to you. We converted approximately 9 months ago and have been satisfied with the installation and support. I rarely give references, but this one was easy to support.

First National Bank - Oklahoma City

We  recently purchased or maybe I should say partnered with Verge Network Solutions for a new telephone system, I say partnered because I do feel that is it a partnership with the understanding of our needs as a community  bank that they bring to the table.

Liberty National Bank, Paris
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