Understanding the Importance of Call Identity
Your business relies on phone communication to engage customers, share critical information, and deliver services. But with the growing number of robocalls, scams, and spoofing attempts, even your legitimate calls are at risk of being ignored—or worse, misclassified.
At Verge Network Solutions, we take call security seriously. As part of our VoIP services, we implement a range of behind-the-scenes protections that help verify your call identity and give your communications the best chance of reaching their destination—and being answered.
Why Call Authentication Matters
Phone scams have changed the way people react to incoming calls. Customers and clients now think twice before answering unfamiliar numbers. That hesitation has real consequences: missed calls, delayed service, and lost revenue.
Our approach to call authentication helps address this challenge by:
- Supporting national standards that help verify call origin and intent
- Preserving your brand integrity through consistent call presentation
- Reducing the likelihood that your calls are misidentified or ignored
While no system can eliminate all spoofing risks, we take meaningful steps to protect your outbound calls and strengthen the trust behind every interaction.
What is STIR/SHAKEN and Attestation A?
STIR/SHAKEN is a framework adopted by the FCC to reduce caller ID spoofing. It works by allowing voice service providers to "sign" each outbound call with a digital certificate indicating the level of confidence in the caller's identity.
Attestation Levels Explained:
- Full Attestation (A): The service provider knows the customer and can verify they are authorized to use the phone number being displayed.
- Partial Attestation (B): The provider knows the customer but cannot confirm the legitimacy of the phone number.
- Gateway Attestation (C): The provider is just passing along the call from another network and cannot verify the source.
At Verge, we deliver Attestation A—the highest level—on all outbound calls placed through our VoIP platform. This signals to downstream carriers that the caller is known, the number is verified, and the call is coming from a trusted source. Call authentication is just one part of the larger trust ecosystem—and we’re committed to doing our part.
How Verge Helps You Protect Your Call Identity
As part of our core VoIP offering, we incorporate tools and best practices that promote transparency, authenticity, and compliance in your communications.
- Attestation A-Level Verified Calling
Every call made through Verge is digitally signed with the highest attestation level to confirm your identity and improve the legitimacy of your outbound communications.
- Caller ID Consistency
We help ensure your organization’s name and number are presented clearly and consistently. This strengthens brand recognition and boosts the likelihood of your calls being answered.
- Real-Time Call Authentication
Calls are authenticated in real time using industry protocols, helping protect against mislabeling, impersonation, or mistaken call blocking by downstream carriers.
Why This Matters for Your Business
While you may not always see the behind-the-scenes work involved in call authentication, the impact is measurable. Stronger call identity leads to better customer engagement, improved deliverability, and fewer disruptions.
Here’s how Verge’s built-in protections benefit your organization:
- Better call answer rates thanks to improved trust and recognition
- More reliable outreach for time-sensitive or compliance-related calls
- Fewer issues with call blocking or “spam likely” labeling
- Alignment with STIR/SHAKEN and evolving industry regulations
- Enhanced brand integrity with every interaction
Supporting High-Trust and Regulated Industries
Organizations in highly regulated sectors are particularly vulnerable to reputational risk if calls are spoofed or flagged. We’ve tailored our VoIP and call verification services to meet the communication needs of:
- Banks and Credit Unions – Protect customer calls around account activity, fraud alerts, or loan servicing
- Healthcare Providers – Improve delivery of appointment reminders, lab results, or patient follow-ups
- Government Agencies – Strengthen public trust and reduce confusion with clearly verified outreach
- Professional Services – Ensure calls related to legal, tax, or financial matters reach the intended recipients
Our Commitment to Secure Communication
At Verge, trusted calling isn’t an add-on—it’s a foundational part of how we do business. We go beyond standard call authentication by offering a comprehensive approach to caller reputation management—because even properly attested calls can sometimes be mislabeled or blocked if phone numbers aren’t registered properly.
We provide hands-on guidance and support to help you register phone numbers across major calling ecosystems. These proactive steps significantly reduce the chances of your calls being mislabeled as spam or flagged by carriers.
Here’s how we support you:
- Best Practices for Registration
We walk customers through the process of registering their numbers with trusted analytics providers and calling platforms, helping minimize exposure to unwanted tags like “Spam Likely.” - Regular Updates and Monitoring
Phone number registrations can expire or be invalidated over time. Verge routinely re-registers your numbers to maintain visibility and ensures any newly activated numbers are added right away. - Customer Support You Can Count On
Have a concern about how your calls are being displayed? Our dedicated support team is ready to help resolve spam-related issues and offer additional safeguards for your call identity. - Education and Empowerment
We provide resources, insights, and training materials to help your organization understand the evolving landscape of caller ID reputation and how to maintain a strong brand image in outbound communications.
By combining registration best practices, real-time monitoring, and responsive support, we hels you stay ahead of call labeling issues—and ensures your organization is seen in a trustworthy light.
Want to Learn More About Call Authentication?
Learn more about how we handle secure calling as part of your communications stack.
Here's what others have to say
At the beginning of the project, your preliminary review of our telephone bill and the cost savings associated with your recommended changes was amazing.
Verge's approach to customer service sets them apart from others in the industry. They have a unique ability to analyze and optimize our systems, identifying opportunities for cost savings and efficiency improvements. Their attention to detail and proactive communication have saved us considerable time and resources, allowing us to focus on our core business. In addition to their technical expertise, Verge's hosted phone system has proven to be reliable and user-friendly. The call quality is excellent, and the system offers a wide range of features that have enhanced our operations.
The system has made our bank much more efficient. Being able to transfer calls between our branches has made life much simpler and easier for our customers.
The Verge team personally visited each one of our fourteen locations in order to put together a customized communication plan for our bank, and provided a very detailed proposal as to how this new system would pay for itself within a few years. We also looked at proposals from other providers, but none of them even came close to matching the Verge team’s seamless and professional solution.
Glen told me that Verge would be the best company that I have ever dealt with and I was skeptical. I’ve been sold on many things by sales people that end up not being true. However, this time it was true, you all are the best at what your do.
First National Bank of Oklahoma is pleased to recommend the services of Verge Network Solutions to you. We converted approximately 9 months ago and have been satisfied with the installation and support. I rarely give references, but this one was easy to support.
Working with Verge Solutions has been a dream experience. We had problems with our previous internet and phone service for over a year before we switched to Verge. The transition was seamless. They took care of everything and walked us through what to expect. Anytime we call they are quick to respond and always friendly!
By taking the time to compile a needs assessment analysis, the Verge team was able to propose a system designed to satisfy our needs and even recommend a few cost savings opportunities.
Your staff was able to make things work the way we wanted it to without compromise.
Their response time is outstanding, and they have been able to solve our problems in a very timely manner. In addition they did an excellent job of onsite training at every location. This, more than anything, made the changeover almost painless.
Verge Network Solutions has consistently demonstrated an elevated level of professionalism and commitment to excellence. One of the aspects that truly sets Verge apart is their customer-centric approach. They have gone above and beyond to understand our specific needs and have tailored their services accordingly. Their support has not only met but exceeded our expectations, ensuring that any issues were resolved promptly and effectively.
The thing I appreciate the most in working with Verge Network Solutions is the time they invested in working with our bank before we ever became a customer. For several years their team interacted with us, took the time to learn about our company, eventually assisted us in acquiring some network infrastructure, all the while reminding us of the products they had to offer... The proposal was very detailed, customized for our company and was affordable. The transition and installation was well planned and we experienced very little disruption in the conversion.
As our bank grew, it became obvious we were going to need better communications with customers and our branches. Verge Network Solutions provided that piece of the puzzle. From the first meeting through installation, training, and follow up, the service from Verge has been excellent.
Verge and its passion for its customers like us, has proven to be a key element of our own successful growth, and we expect this long-standing partnership will continue for many years to come.
Your advisors and technicians were great to work with during the installation phase and the ongoing technical support has been outstanding. We appreciate the prompt responses from your team and look forward to a long relationship in the future.
I am a firm believer in the idiom “too good to be true”, because in my 32 years in the banking business it has proven itself over and over again. Except once. The one time that “too good” was indeed “true” was when Verge Network Solutions came to our board and presented the Telecommunications Audit Report and Recommendations for our 3 bank charter. Verge Network Solutions is the real deal.
We would like to take this opportunity to commend you and your staff for the great job they did in implementing our new phone system. The entire process was done in a professional and friendly manner, and the transition to the new system was as smooth and easy as one could of hoped. The service we continue to get from you is exceptional.
As you will recall, we weren’t even looking for a new telephone system when I visited your booth at the Oklahoma Banker’s Association Convention. After visiting with you and realizing the benefits that we would receive from your system versus our existing system, we felt that we had no choice but to install the Iwatsu product.
As a manufacturing business, reliable communication systems are the backbone of our operations, and Verge Network Solutions has consistently exceeded our expectations in both service and support. Throughout our collaboration, the team at Verge Network Solutions has demonstrated a remarkable commitment to customer service. Their responsiveness, technical expertise, and ability to anticipate and address our needs have been instrumental in maintaining our operations without interruption. The support provided by their team has been exemplary, ensuring any issues are resolved promptly and effectively, minimizing any potential impact on our business. Verge Network Solutions has been an invaluable partner to our business. Their dedication to delivering high-quality telecommunication solutions and outstanding customer service has played a significant role in our operational success.
There are many things we can recommend about Verge. In addition to their excellent customer service, quick responsiveness, and state-of-the-art technology, we really appreciate the fact they focus their attention on community banks. They understand our model and that, in addition to their quality staff, is what really sets them apart from the competition. You will not regret doing business with Verge Network Solutions.
We recently purchased or maybe I should say partnered with Verge Network Solutions for a new telephone system, I say partnered because I do feel that is it a partnership with the understanding of our needs as a community bank that they bring to the table.
One of the things that sets Verge apart from other companies in the industry is their approach to analyzing phone bills not only to assist with the project but also to find ways to save money through identifying opportunities to switch providers and identifying inaccurate billing. I would highly recommend Verge Network Solutions to anyone for a high-quality, reliable and cost-effective hosted phone system.
I can say, without reservation, if given the opportunity we would again select Verge for our telephone communication equipment needs.
Verge Network Solutions has long been a trusted and essential partner of Security Bank and Trust Company. When I consider our relationship with Verge, two things immediately come to mind. The people and their reliability. Verge has taken all of the guesswork out of our communications systems. You can be confident knowing that you have a secure, reliable, cost-effective and well-supported system. We are grateful for the time and effort that Verge has committed to helping us improve customer service and communications. Partnering with Verge has allowed us to focus on being community bankers, while still offering the services and reliability of larger institutions.
Our bank was with Verge for 10 years. Things seemed to be going fine, but our contract was up, and we thought we would take a look around. We decided to save a few dollars and move our phone service. We communicated this to Verge. They were disappointed that we were moving, but not one negative word was said to us. They wished us well and told us to let them know if we ever needed anything. A few months later, I ate crow and called Art. He assembled his team and immediately met a rushed deadline for us to end our trial period with the other vendor.
We prolonged switching from a landline to a voice over IP phone system since it worked. We contacted Verge once we decided to purchase a new phone system. Mike and the staff were attentive to our needs and answered any questions that we had. Verge did most of the programming off-site making the actual switch a breeze. They trained our employees, and we were off and running. Verge's service after the sale has also been impeccable. They have quickly and diligently answered any questions and troubleshoot any problems.
Three years ago and after a thorough analysis of several different providers of hardware and software we chose VNS to assist in the implementation of a Mitel phone system and video conferencing throughout our branch network. Since that time, Verge has been an instrumental vendor in the management of various projects including purchasing other financial institutions and formation of a formal Virtual Branch to name a few. They have been willing to professionally consult and guide our efforts following our initial decision several years ago and certainly provides testament to their continued focus on the customer (Union State Bank) following the sale.
It’s rare these days for a company to truly deliver on the promises that were made, but Verge Network Solutions has done just that. They also reviewed all of our existing phone bills to see what services we were paying for that we no longer needed. This was done prior to our even signing a contract, which is uncommon in this day. All I ever do is email the support group and they are quick to respond to whatever the issue/request is.They have become a critical business partner to our bank.
You’ve found it! Are you tired and frustrated of your old phone service? Looking for something new but struggling to trust another vendor? You can rest easy, knowing you’ve found a great company for your communication needs. If you are considering using Verge you may do so with full confidence that you are picking the right company. They offer great products and customer service. Rarely have I worked with a company that goes so far out of their way to ensure their customers are taken care of.
I am writing to wholeheartedly recommend the services of Verge network solutions. In our recent collaboration, Verge has demonstrated exceptional expertise, reliability, and professionalism in delivering top-notch telecommunications solutions tailored to our specific needs. Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team.
All of our needs have been met without any exceptions.
Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team. Although we were a little surprised by the cost initially, we are now very pleased we made the change to Verge. I have never experienced support at this level from any other Telecommunication Solutions company.
Your staff did an excellent job preparing and installing the telephone conversion. The personal visits and telephone attention you gave us were well received.
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