Enhancing Healthcare Communication & Security
Efficient, reliable communication can make all the difference in patient care. For more than 20 years, Verge has partnered with hospitals, surgery centers, clinics, and senior living communities to design communication and security solutions that keep teams connected and patients safe. From secure VoIP and cyber threat protection to mass notification and access control, we help healthcare organizations modernize their infrastructure so they can focus on what they do best: delivering exceptional care. Our expertise in simplifying technical burden and integrating with key healthcare applications - including patient scheduling, billing, and Electronic Health Record (EHR) systems - makes us a trusted partner for medical providers of all sizes.
Data Security You Can Trust
Healthcare organizations depend on partners who take data protection as seriously as they do. Verge Network Solutions is SOC 2 certified, giving hospitals, clinics, and care teams confidence that their communication and security systems are protected by independently audited controls. With us, you gain a partner whose processes, infrastructure, and security practices meet rigorous industry standards—so your team can focus on delivering exceptional patient care.
Unified Voice, SMS, and Workflow Tools for Better Care
Clear, reliable communication is essential in every healthcare environment — from the front desk to the OR. Verge’s unified communications, secure VoIP, contact center, and business SMS solutions bring all your patient-facing and clinical communication channels together into one secure, easy-to-manage experience. We help healthcare organizations simplify patient access, scheduling, billing, and internal coordination so teams can spend more time on patient care and less time managing disconnected systems.
Modern Communication Tools for Today’s Healthcare Teams
Our solutions support:
- Centralized scheduling and nurse triage lines with intelligent routing
- Multi-site clinic and satellite office coordination using presence, chat, and unified call flows
- Billing, collections, and patient access teams that need documented, trackable interactions
- Business SMS messaging for fast, secure communication
- Customized workflows and automated notifications for appointment reminders, scheduling inquiries, follow-up instructions, patient updates, and more
Secure, Reliable VoIP for a 24/7 Care Environment
Verge Business Cloud, Enterprise Cloud, and on-premises VoIP platforms are engineered for clinical environments that can’t afford downtime:
- Support for a wide range of phone devices
- Redundant connectivity, QoS, and SD-WAN to keep calls clear and connectivity stable
- Encrypted, secure configurations to protect voice and patient data
- Softphones and mobile apps so providers can communicate securely from anywhere
- Fast deployment and seamless migration, including device provisioning, call-flow mapping, and number porting
Integrated with Your Clinical Systems
Our platforms connect with leading EHR and practice management systems, helping patient information flow securely from the first call or text message through check-in to billing. The result:
- Shorter wait times
- Fewer errors
- Smarter patient engagement
- A more consistent experience across every touchpoint
With Verge, healthcare teams gain a communication ecosystem that improves access, boosts staff efficiency, and supports a safer, more connected patient journey.
Put Patient Safety First with Incident Response Management
Safety and timely communication are paramount in healthcare settings. Verge specializes in mass notification systems and incident response plans, providing healthcare organizations with a fast, effective, and reliable way to notify the right people in any situation, from emergency alerts to critical updates. This capability is essential not only for emergency preparedness but also for maintaining a secure environment for patients, staff, and visitors alike.
- Crisis response for a wide range of situations: Ensure rapid, reliable communication during emergencies and important notifications with our solutions, designed to deliver alerts within seconds, enabling swift action when every second counts.
- Empower your staff with critical information: Our mobile-friendly platform allows healthcare organizations to manage communications from anywhere. Alerts are enhanced with geographic details to streamline the dispatch of assistance, ensuring critical information reaches the right people, fast.
- Stay informed in real time: Access real-time and historical data on notification delivery and confirmations, providing greater visibility into your incident response effectiveness and helping improve outcomes.
- Comprehensive coverage for diverse communication needs: Send notifications across a broad range of devices, including desktop computers, mobile phones, paging systems, SMS text, and email, ensuring your message reaches the widest audience possible.
- Reliable reporting for auditing and process improvement: Maintain oversight of your communication systems with real-time reporting and monitoring tools that give administrators instant access to incident management performance, creating a fully auditable incident record.
Our mass notification solutions are designed to help you keep your healthcare facilities safe and secure and to maintain focus on life-saving actions to maintain the highest standards of patient care, rather than manual paging processes and administrative checklists.
Protecting Patient Data and Clinical Systems
Healthcare organizations sit at the center of growing cyber threats: ransomware, phishing, and attacks targeting voice, network, and connected medical devices. A successful breach doesn’t just impact IT—it can delay procedures, lock staff out of critical systems, and put patient safety at risk.
Verge helps healthcare providers strengthen their defenses with:
- Secure network and voice architecture: We help design and support network, Wi-Fi, and VoIP environments with security and segmentation in mind.
- Cyber threat assessments: Identify vulnerabilities in your communications and network infrastructure, understand your risk posture, and prioritize remediation.
- Ongoing monitoring and support: Our team stays engaged after go-live, helping you respond to issues quickly and keep systems patched and current.
Working alongside your internal IT team and technology partners, Verge focuses on making your communication stack more resilient—helping protect PHI and operational continuity.
Security That Extends Beyond the Network
Protecting patients, visitors, and staff requires more than locked doors. Healthcare facilities must manage access to sensitive areas, monitor activity, and document who was where—and when. Verge’s physical security solutions help you build a safer, more controlled environment.
We design and deploy:
- Access control and ID badge systems: Badge and card readers for entrances, restricted clinical areas, pharmacies, supply rooms, and administrative spaces.
- Video surveillance and monitoring: Cameras and recording solutions for entrances, corridors, parking areas, and critical zones—configured for clear coverage and ease of use.
- Integrated response: Tie access events or alarms into your incident response and notification tools to accelerate awareness and action.
Our team works with your facilities, security, and IT leaders to align physical security with your workflows and regulatory requirements, without getting in the way of patient care.
Dedicated to Improving Healthcare
Our focus on improving healthcare operations and patient safety goes beyond the phones and telecom technology we provide. We are deeply involved in the healthcare community, partnering with the Texas Organization for Rural and Community Hospitals and the Texas Hospital Association to provide education and resources to member organizations. We stay engaged in understanding the evolving regulations and demands on hospitals and healthcare providers, ensuring our solutions always align with the industry's best practices.
Here's what others have to say
First Texas National Bank recently completed our phone system migrations from POTS line to VolP with Verge Network Solutions. lt is so nice having all locations connected and transferring calls is easy. The app is easy to use and makes after hours calling a smooth transition as well as a Business Continuity when the power has gone out.
Verge's approach to customer service sets them apart from others in the industry. They have a unique ability to analyze and optimize our systems, identifying opportunities for cost savings and efficiency improvements. Their attention to detail and proactive communication have saved us considerable time and resources, allowing us to focus on our core business. In addition to their technical expertise, Verge's hosted phone system has proven to be reliable and user-friendly. The call quality is excellent, and the system offers a wide range of features that have enhanced our operations.
Your staff did an excellent job preparing and installing the telephone conversion. The personal visits and telephone attention you gave us were well received.
The system has made our bank much more efficient. Being able to transfer calls between our branches has made life much simpler and easier for our customers.
First National Bank of Oklahoma is pleased to recommend the services of Verge Network Solutions to you. We converted approximately 9 months ago and have been satisfied with the installation and support. I rarely give references, but this one was easy to support.
I am writing to wholeheartedly recommend the services of Verge network solutions. In our recent collaboration, Verge has demonstrated exceptional expertise, reliability, and professionalism in delivering top-notch telecommunications solutions tailored to our specific needs. Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team.
Verge Network Solutions has long been a trusted and essential partner of Security Bank and Trust Company. When I consider our relationship with Verge, two things immediately come to mind. The people and their reliability. Verge has taken all of the guesswork out of our communications systems. You can be confident knowing that you have a secure, reliable, cost-effective and well-supported system. We are grateful for the time and effort that Verge has committed to helping us improve customer service and communications. Partnering with Verge has allowed us to focus on being community bankers, while still offering the services and reliability of larger institutions.
It’s rare these days for a company to truly deliver on the promises that were made, but Verge Network Solutions has done just that. They also reviewed all of our existing phone bills to see what services we were paying for that we no longer needed. This was done prior to our even signing a contract, which is uncommon in this day. All I ever do is email the support group and they are quick to respond to whatever the issue/request is.They have become a critical business partner to our bank.
Their response time is outstanding, and they have been able to solve our problems in a very timely manner. In addition they did an excellent job of onsite training at every location. This, more than anything, made the changeover almost painless.
We've partnered with Verge Network Solutions since our hospital opened in 1999. The original phone system they installed lasted well beyond expectations. When it was time to upgrade, we evaluated several options, and Verge's proposal stood out for its value and tailored approach.
Three years ago and after a thorough analysis of several different providers of hardware and software we chose VNS to assist in the implementation of a Mitel phone system and video conferencing throughout our branch network. Since that time, Verge has been an instrumental vendor in the management of various projects including purchasing other financial institutions and formation of a formal Virtual Branch to name a few. They have been willing to professionally consult and guide our efforts following our initial decision several years ago and certainly provides testament to their continued focus on the customer (Union State Bank) following the sale.
Working with Verge Solutions has been a dream experience. We had problems with our previous internet and phone service for over a year before we switched to Verge. The transition was seamless. They took care of everything and walked us through what to expect. Anytime we call they are quick to respond and always friendly!
Verge and its passion for its customers like us, has proven to be a key element of our own successful growth, and we expect this long-standing partnership will continue for many years to come.
We prolonged switching from a landline to a voice over IP phone system since it worked. We contacted Verge once we decided to purchase a new phone system. Mike and the staff were attentive to our needs and answered any questions that we had. Verge did most of the programming off-site making the actual switch a breeze. They trained our employees, and we were off and running. Verge's service after the sale has also been impeccable. They have quickly and diligently answered any questions and troubleshoot any problems.
Having worked with several phone companies in the past for our multi-office dental practice, Verge has consistently met and exceeded our expectations. From our first exploratory visit, we immediately felt as though they cared to meet both our office needs, as well as the needs of our thousands of patients across the Houston area. We look forward to continuing our partnership over the years.
I can say, without reservation, if given the opportunity we would again select Verge for our telephone communication equipment needs.
Verge Telecommunications has proven to be a valuable partner to our organization. Their commitment to excellence, attention to detail, and customer-centric approach have left a lasting impression on our team. Although we were a little surprised by the cost initially, we are now very pleased we made the change to Verge. I have never experienced support at this level from any other Telecommunication Solutions company.
I am a firm believer in the idiom “too good to be true”, because in my 32 years in the banking business it has proven itself over and over again. Except once. The one time that “too good” was indeed “true” was when Verge Network Solutions came to our board and presented the Telecommunications Audit Report and Recommendations for our 3 bank charter. Verge Network Solutions is the real deal.
As you will recall, we weren’t even looking for a new telephone system when I visited your booth at the Oklahoma Banker’s Association Convention. After visiting with you and realizing the benefits that we would receive from your system versus our existing system, we felt that we had no choice but to install the Iwatsu product.
Glen told me that Verge would be the best company that I have ever dealt with and I was skeptical. I’ve been sold on many things by sales people that end up not being true. However, this time it was true, you all are the best at what your do.
All of our needs have been met without any exceptions.
The thing I appreciate the most in working with Verge Network Solutions is the time they invested in working with our bank before we ever became a customer. For several years their team interacted with us, took the time to learn about our company, eventually assisted us in acquiring some network infrastructure, all the while reminding us of the products they had to offer... The proposal was very detailed, customized for our company and was affordable. The transition and installation was well planned and we experienced very little disruption in the conversion.
At the beginning of the project, your preliminary review of our telephone bill and the cost savings associated with your recommended changes was amazing.
We recently purchased or maybe I should say partnered with Verge Network Solutions for a new telephone system, I say partnered because I do feel that is it a partnership with the understanding of our needs as a community bank that they bring to the table.
We would like to take this opportunity to commend you and your staff for the great job they did in implementing our new phone system. The entire process was done in a professional and friendly manner, and the transition to the new system was as smooth and easy as one could of hoped. The service we continue to get from you is exceptional.
You’ve found it! Are you tired and frustrated of your old phone service? Looking for something new but struggling to trust another vendor? You can rest easy, knowing you’ve found a great company for your communication needs. If you are considering using Verge you may do so with full confidence that you are picking the right company. They offer great products and customer service. Rarely have I worked with a company that goes so far out of their way to ensure their customers are taken care of.
Verge Network Solutions has consistently demonstrated an elevated level of professionalism and commitment to excellence. One of the aspects that truly sets Verge apart is their customer-centric approach. They have gone above and beyond to understand our specific needs and have tailored their services accordingly. Their support has not only met but exceeded our expectations, ensuring that any issues were resolved promptly and effectively.
The Verge team personally visited each one of our fourteen locations in order to put together a customized communication plan for our bank, and provided a very detailed proposal as to how this new system would pay for itself within a few years. We also looked at proposals from other providers, but none of them even came close to matching the Verge team’s seamless and professional solution.
Your advisors and technicians were great to work with during the installation phase and the ongoing technical support has been outstanding. We appreciate the prompt responses from your team and look forward to a long relationship in the future.
Our bank was with Verge for 10 years. Things seemed to be going fine, but our contract was up, and we thought we would take a look around. We decided to save a few dollars and move our phone service. We communicated this to Verge. They were disappointed that we were moving, but not one negative word was said to us. They wished us well and told us to let them know if we ever needed anything. A few months later, I ate crow and called Art. He assembled his team and immediately met a rushed deadline for us to end our trial period with the other vendor.
As our bank grew, it became obvious we were going to need better communications with customers and our branches. Verge Network Solutions provided that piece of the puzzle. From the first meeting through installation, training, and follow up, the service from Verge has been excellent.
One of the things that sets Verge apart from other companies in the industry is their approach to analyzing phone bills not only to assist with the project but also to find ways to save money through identifying opportunities to switch providers and identifying inaccurate billing. I would highly recommend Verge Network Solutions to anyone for a high-quality, reliable and cost-effective hosted phone system.
There are many things we can recommend about Verge. In addition to their excellent customer service, quick responsiveness, and state-of-the-art technology, we really appreciate the fact they focus their attention on community banks. They understand our model and that, in addition to their quality staff, is what really sets them apart from the competition. You will not regret doing business with Verge Network Solutions.
As a manufacturing business, reliable communication systems are the backbone of our operations, and Verge Network Solutions has consistently exceeded our expectations in both service and support. Throughout our collaboration, the team at Verge Network Solutions has demonstrated a remarkable commitment to customer service. Their responsiveness, technical expertise, and ability to anticipate and address our needs have been instrumental in maintaining our operations without interruption. The support provided by their team has been exemplary, ensuring any issues are resolved promptly and effectively, minimizing any potential impact on our business. Verge Network Solutions has been an invaluable partner to our business. Their dedication to delivering high-quality telecommunication solutions and outstanding customer service has played a significant role in our operational success.
By taking the time to compile a needs assessment analysis, the Verge team was able to propose a system designed to satisfy our needs and even recommend a few cost savings opportunities.
Your staff was able to make things work the way we wanted it to without compromise.
Versatile Solutions for
Healthcare
Discover our range of services tailored for modern businesses, including advanced Business VoIP Phone Systems for enhanced collaboration, On-Premises and Dedicated Private Cloud VoIP solutions for secure, reliable communication. Our expertise spans network infrastructure design, SD-WAN for optimized connectivity, and securing top-tier internet services. We manage telecommunications solutions like T-1s, MPLS, and more, ensuring optimal service and cost-efficiency. Additionally, we offer comprehensive installation services for voice and data cabling, including fiber optics, and expertly handle moves for departments or entire businesses, guaranteeing minimal disruption and seamless operation continuity.
Built for Your World
Every industry has unique needs—and Verge understands the details. We’ve spent over two decades building solutions that align with the operational, regulatory, and customer demands of your sector.
