Unparalleled Support for Uninterrupted Communications
At Verge, we understand that the backbone of your business's communication system is not just the technology itself, but the ongoing support and maintenance that keeps it running smoothly. That's why we've designed tiered Support & Maintenance Programs to ensure you receive the level of service that best suits your needs. From our comprehensive Platinum program offering round-the-clock emergency response to our Silver program for essential support, Verge is committed to providing rapid, reliable service to keep your communications uninterrupted.
Tailored Support Levels for Every Requirement
Verge's Support & Maintenance Programs are meticulously structured to cater to diverse business needs. Our Platinum level service is the pinnacle of support, offering a 4-hour emergency response, 48-hour Moves, Additions, & Changes (MACs), complimentary on-site repair and maintenance, and priority dispatch 24/7. The Gold level provides a solid middle ground with a 24-hour emergency response and preferred rates for on-site services, while the Silver level ensures essential support with 96-hour MACs and remote programming for tasks under 30 minutes. Each tier is designed to deliver peace of mind and operational excellence, no matter the scale of your needs.
Commitment to Rapid Response and Resolution
Our commitment to your business's success is reflected in our swift response times and the efficiency of our resolutions. With Verge, you gain a partner that prioritizes the health of your communication systems, ensuring minimal downtime and optimal performance. Our support programs are backed by manufacturer-certified technicians who are experts in their field, ready to provide exceptional service whenever you need it.
Flexible Service Hours to Fit Your Schedule
Understanding that business needs don't always align with standard service hours, Verge offers flexible support options to fit your schedule. Our standard service hours run from 8:00 a.m. to 5:00 p.m. Central, Monday through Friday, with options for after-hours and weekend support available to ensure you have access to our expertise when you need it most, at an additional cost. This flexibility ensures that Verge's support is not just a service, but a cornerstone of your business's continuous operation and success.
Specialized Support for Advanced Solutions
Recognizing the sophisticated requirements of our premier services, Verge aligns certain products with specific support plans to ensure the highest level of care and expertise. For instance, our Verge Enterprise Cloud (VEC) service, known for its exceptional security and reliability, is exclusively paired with our Platinum Support Level. This pairing reflects the advanced nature of the product and our commitment to providing an unparalleled support experience. By matching our most advanced solutions with comprehensive support plans, we ensure that your business benefits from both cutting-edge technology and the meticulous, dedicated service it requires to thrive.
Get Support Now
We're here to keep your business connected! If you need support assistance, our team is ready to help you through multiple convenient channels. Simply reach out on our Customer Portal to submit a support inquiry or to check the status of your request, email our Support Team, or give us a call. No matter how you choose to connect with us, we're committed to resolving your issues swiftly and effectively. Your satisfaction is our top priority.
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