Smarter Customer Service Starts with AI

Helping E-Commerce, Retail, and Distribution Companies Scale with Confidence

Customers expect immediate answers, consistent support, and effortless service—especially in e-commerce, retail, and distribution industries where customer inquiries can make or break a brand relationship.

Yet for many businesses, the influx of routine customer service questions—"Where is my order?" "How do I return this?" "Do you ship internationally?"—places a growing strain on internal teams. The result? Delayed responses, overburdened staff, and lost sales.

The Customer Service Burden

A recent report from HubSpot found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Delivering fast and consistent support across multiple channels is easier said than done. Common challenges include:

• High volume of repetitive inquiries that require manual handling
• Limited live agent availability, especially during peak hours
• Long response times, leading to customer frustration
• Costly staffing models for 24/7 service expectations
• Lack of integration between chat, email, phone, and web platforms

These pain points directly impact customer satisfaction and retention—and ultimately, your bottom line.

AI That Understands Your Business

Paired with Verge Enterprise Cloud and Verge Business Cloud, Talkative’s advanced AI transforms your customer service from reactive to proactive. Unlike generic bots, Talkative’s intelligent platform responds using your business assets—your website, help center, product documents, branding guidelines, service terms, and more—delivering precise, brand-aligned answers in real time.

Whether your team operates in a warehouse, a storefront, or a fulfillment center, Verge's contact center solutions with Talkative help automate the most time-consuming customer interactions, allowing your human agents to focus on high-value conversations.

A Game-Changer for E-Commerce, Retail, and Distribution

Deploying the right tools for your communication strategy has a direct impact on business outcomes. Talkative brings an entire customer engagement suite under one roof:

Faster Resolution Times

Handle order tracking, FAQs, return policies, product availability, and shipping questions instantly—no agent required.

Reduced Support Costs

Automate up to 80% of routine inquiries, freeing your team to focus on revenue-driving interactions.

Improved Customer Satisfaction

Provide fast, consistent answers across all channels—including web, mobile, chat, and voice.

More Revenue Opportunities

Convert browsers into buyers with intelligent product recommendations, promotions, and upselling via chat and live guidance.

Seamless Human Handover

Talkative’s AI detects sentiment and complexity, handing off to live agents only when necessary—without losing context or history.

Live Chat that Converts, Not Just Communicates

Talkative’s Live Chat isn’t just a messaging window—it’s an engagement tool that helps businesses connect meaningfully with online visitors. Equipped with proactive triggers, co-browsing, and personalization options, intelligent chat tools enable teams to:

• Help shoppers find the right product
• Recover abandoned carts
• Guide bulk buyers or B2B clients through complex transactions
• Drive loyalty through one-to-one, humanized service

This real-time connection gives businesses the power to turn interest into action—while still giving customers choice and flexibility.

Reinventing the Call Experience

Voice is still a major channel for customer service—especially for complex or urgent needs. Talkative adds intelligence to inbound calls, offering self-service automation that feels human. Customers can:

• Ask for updates on orders or deliveries
• Navigate return procedures
• Check inventory availability
• Receive account support

...all without waiting on hold or speaking to multiple agents. This reduces call center volumes while maintaining a high-quality customer experience.

Smarter Decisions with Analytics & Reporting

Customer service shouldn’t be a black box. Talkative’s analytics and reporting suite provides deep insights into how your customers interact across channels—so you can optimize performance, identify trends, and make data-driven decisions. Easily track:

• Agent performance and response times
• Customer satisfaction and sentiment
• Most frequently asked questions
• Peak inquiry times and preferred channels

This transparency gives you the power to fine-tune your workflows and continually improve both experience and efficiency.

Real-World Ways AI Can Impact Interactions

Businesses in e-commerce, retail, and distribution can benefit from Talkative in dozens of everyday situations:

• A customer asks, “Where’s my package?” → Talkative pulls order status from your fulfillment system.
• A shopper wants to check product availability → Talkative checks your local or online inventory.
• A customer needs help returning a damaged item → Talkative guides them through your return policy.
• A buyer has a question about a promotion → Talkative explains the offer based on your current campaign rules.
• A wholesale client asks about payment terms → Talkative references the customer’s account or contract.

With each of these, Talkative uses your documentation, terms, and tone—ensuring every response sounds like your brand.

Designed with Simplicity and Success in Mind

At Verge Network Solutions, we believe technology should be built around you—not the other way around. That’s why our deployment of Talkative includes:

• Mapping your customer service goals and pain points
• Integrating with your website, CRM, phone system, or ERP
• Tailoring AI responses using your documents and brand voice
• Providing hands-on support, training, and optimization

Your solution is bespoke, scalable, and affordable, with a focus on wins and long-term growth.

Talkative is more than just a chatbot. It’s a full AI-powered customer experience suite that transforms the way businesses serve, support, and sell. From smart self-service to live chat, voice automation to analytics, Talkative delivers faster resolutions, greater satisfaction, and real operational savings.

Let Verge Network Solutions help you unlock the power of AI-driven contact centers—tailored to your goals, from day one. Want to see it in action? Reach out for a personalized demo.