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Jul 8, 2024

Verge Network Solutions Earns Prestigious Mitel Technical Excellence Badge

Verge Network Solutions is proud to announce that it has received the prestigious Technical Excellence badge from Mitel for the second consecutive year. This esteemed recognition is awarded to partners who achieve an outstanding Technical Performance Index (TPI) score.

The TPI score is calculated by Mitel based on three critical performance indicators:

  1. The number of support tickets closed at level 1
  2. The percentage of tickets raised via the web
  3. The number of defects identified and reported to Mitel

“This achievement underscores our commitment to delivering top-tier support and innovative solutions to our clients,” said AC Richard, Operations Manager of Verge Network Solutions. “Earning the Mitel Technical Excellence badge highlights our team’s dedication and hard work in maintaining the highest standards of technical performance and customer service.”

The Mitel Technical Excellence badge is a testament to Verge Network Solutions' ability to provide superior support and solutions, reinforcing its position as a leader in the telecommunications industry. Verge continues to set the standard for excellence in the telecommunications field, delivering exceptional service and support to its clients.

To learn more about our Mitel-powered solutions and service, contact us today.

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