The Challenge

Before Verge, Great Plains Bank’s phone systems were disconnected, costly, and outdated. Calling another branch meant a long-distance charge. IT had little visibility or control, and analog lines for faxes and alarms drove up expenses. Their legacy PBX setup strained the small IT team and hindered efficiency across the bank’s growing footprint.

The Solution

Verge implemented a scalable VoIP platform with private cloud hosting—eliminating analog lines, enabling centralized call center operations, and powering a modern contact experience with omnichannel capabilities. The solution included:

• Prioritized voice traffic for crystal-clear calls
• Call center setup for improved customer responsiveness
• Omnichannel capabilities including chat and future AI expansion
• Analog line elimination via ATA for alarms, faxes, and cash advance machines
• Cloud-based platform enabling seamless remote work
• Dedicated support and consultative partnership

The Results

With Verge as a long-term partner, Great Plains Bank didn’t just modernize its phone system—it reshaped how the organization communicates, supports customers, and scales technology. What began as a voice upgrade evolved into a full communications transformation that reduced costs, improved performance, and empowered the bank’s small IT team to focus on what matters most.

• Over 165,000 calls annually managed by a 5-person call center
• Zero analog lines remaining across 30 branches
• Thousands saved by eliminating unused lines and consolidating voice services
• A leaner, more efficient IT department thanks to Verge offloading management tasks
• Ongoing strategic technology recommendations from the Verge team
• Higher satisfaction among both branch staff and customers