GNBank: Over $50,000 Annual Savings with a Modernized Communication System
For over a century, GNBank has built a reputation as a trusted financial institution serving small and rural communities across Kansas and Southeastern Colorado. However, with a legacy phone system that was becoming increasingly inefficient, the bank needed a modern solution that could support seamless customer service and streamlined internal operations across multiple branches. In this case study, discover how GNBank partnered with Verge Network Solutions to implement a cost-effective, scalable VoIP system—saving over $50,000 annually while significantly enhancing communication capabilities.
Case Study Summary
GNBank, a family-owned multi-state community bank with over 100 years of history, sought to modernize its communication systems to meet the evolving needs of its customers. With the support of Verge’s expert team, GNBank:
Achieved ROI in Under 3 Years
Gained over $50,000 in Annual Savings
Built for Future-Ready Expansion
Download the FREE CASE STUDY to explore the strategies and solutions implemented.
The Challenge
Before partnering with Verge, GNBank faced significant communication hurdles that impacted both customer service and internal collaboration. Each branch operated on separate PBX systems, leading to fragmented communications and costly, unmanaged telecom expenses. Outdated infrastructure and reliance on multiple POTS lines resulted in frequent call quality issues, inefficiencies in call routing, and limited remote capabilities.
These challenges hindered employee productivity and negatively affected customer satisfaction. To top it off, the lack of integration across locations made internal collaboration cumbersome, while network disruptions further complicated daily operations.
Verge's initial assessment uncovered the potential for significant cost savings and operational benefits from a modernized VoIP platform. GNBank partnered with Verge to deploy an integrated Mitel VoIP system that streamlined internal communications, reduced expenses, and ensured business continuity—even in crisis times like the COVID-19 pandemic.
The Results
GNBank experienced an immediate impact on operations, translating to both direct cost savings and a more cohesive, customer-centered experience.
- Over $50,000 annual savings by optimizing line use and consolidating telecom expense management
- Eliminated the need for branch-specific telecom system management
- Future-ready infrastructure to support branch growth and technology integration
- Superior connectivity has paved the way for improved customer experiences
Ready to See These Results at Your Organization?
Let’s talk about how Verge can simplify your communications, strengthen your customer experience, and save you money—just like we did for the customer in this case study. Reach out today.