From Outdated to AI-Ready

Climate Control Group: Seamless VoIP Upgrade Across Six Subsidiaries

Climate Control Group (CCG), a collection of six HVAC companies based in Oklahoma City, needed to overhaul their aging phone system. Their end-of-life Mitel Orange (Shoretel) system was unreliable, incompatible with Microsoft Dynamics, and lacked the tools required by their growing customer experience team.

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Case Study Summary

Climate Control Group unified their phone system across their regional HVAC brands—improving uptime, streamlining support, and empowering their customer experience team with actionable insights.

Centralized Management of Multi-Brand Communications

CRM Integration for Customer Facing Teams

Faster Support Response and Increased Uptime

Download the FREE CASE STUDY to explore the strategies and solutions implemented.

The Challenge

Climate Control Group's phone system was unreliable, outdated, and no longer supported. It lacked integration with Microsoft Dynamics, had no call center visibility tools, and created unnecessary risk due to server update limitations. Their IT team was also spending too much time troubleshooting basic telecom issues with little vendor support.

The Solution

Verge guided CCG through a full VoIP transformation using a new Mitel platform tailored to their needs:

  • CRM integration with Microsoft Dynamics
  • Real-time dashboards for call center visibility
  • Reuse of compatible Mitel phones with updated firmware
  • Mobile access with no VPN required
  • Responsive on-site implementation and support

The Results

Climate Control Group didn’t just get a new phone system—they gained peace of mind. With Verge, the communications platform evolved from a daily frustration into a stable, streamlined solution that supports growth. The IT team spends less time troubleshooting, and the customer experience team now has the tools they need to work smarter and faster. From seamless CRM integration to faster ticket resolution, Verge delivered a measurable difference.

  • Uptime Improved: Frequent crashes and outages are a thing of the past
  • Support Response Time: From days to under 1 hour
  • IT Workload Reduced: Verge empowers the CCG team with guidance for quick task resolution
  • Customer Experience Upgraded: Teams now have the tools and insights they need
  • Future-Ready Infrastructure: Positioned for future AI integrations to further enable their customer-facing teams
Find success with Verge

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