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Vol 8 Number 3
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Better Customer Service with
Mobile Employees
With the base functionality of Unified Communications, specifically FindMe/FollowMe, you can specify how you want to be contacted if on the road. If a customer dials in, instead of receiving a voicemail that person receives an automated message that details your current status, where you are located (if you wish to provide that information), and whether the call can be taken. If you are available, the call is routed to your current location (through your cell phone or other number specified).
With text-to-speech applications, you can have email read to you over the phone automatically. Verbally respond to emails and have that response emailed to customers as an audio attachment. Faxes can be redirected to any printer or fax local to your location. And all of this functionality can occur without an expensive, complicated new phone in your pocket.
All of this leads to improved customer service, leading to increased market share.
The Customer Advantage Series
This
article is the third installment of a three part series on how to build
your phone system into a driver for customer loyalty and retention. Be
sure to sign up for our Webinar on how Unified Communications can improve
customer service. Use the promo code
VERGE to attend this month’s webinar
free!
Thursday, March 27 9:00 AM CT >> Register Now
Thursday, March
27 11:00 AM CT >> Register Now
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Moving Beyond Traditional Unified
Communications With customer-centric Unified Communications, a mobile employee can route calls to their cell phone, hotel phone, or anywhere else they wish. They can also forward the call to another employee if they feel that is the best way to handle the call. The best part is that the caller goes where they need to go, has their need addressed, and never knows what went on behind the scenes. >>  |
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Unified Communications is Easier
Than You Think The first thing to realize about UC is that you don’t need to modify your server architecture. The best UC platforms don’t care what your email server is, and can function in either a hosted or POP3 environment. And the right vendor will set up a chat client behind your firewall to ensure security for your remote users. >> |
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Delivering the three “R’s” of
Customer Service Unified Communications (UC) can deliver a significant boost to your customer service initiatives—even when you or other employees are on the road. To understand this value, you just need to learn the three “R’s”: Receive, Retrieve and Respond to all customer communications. >>  |
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Verge Network Solutions,
Inc.
235 N. MacArthur Blvd. Suite
700 | Oklahoma City, OK 73127
Phone:
405.782.8400 | Toll Free: 877.782.8400 |
Fax: 405.782.8410
6506 S. Lewis, Suite 180 | Tulsa, OK
74136
Phone: 918.384.5400 | Toll
Free: 877.782.8400 | Fax: 918.392.4968
© 2008 ProfitGrowth Strategies, Inc.