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Vol 8 Number 5
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Best Practices for Call Logging
Imagine a customer service representative dealing with a problem sale over the phone. The customer's objection is unusual, but not completely without precedent. In fact, another representative dealt with a similar problem last year.
Fortunately, that call was recorded and analyzed. A way to overcome the objection was devised. And now today's CSR can enter the objection into the company CRM application, and read what to say to the customer right on screen. That's the power of call logging.
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Building Productivity, Safety and Compliance with Call
Logging Call logging can become a productivity driver when used properly. In many cases, profitability and revenue can be measured in terms of the calls handled-or customers touched-per hour, making the benefit that call logging delivers clear. >> more info |
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Smarter, New Ways to Set Up Call
Logging Deploying a call logging system for your company? If so, there are new options that can help you to gain substantially more usability out of the technology. Even if you currently have a system in place, you might want to rethink your approach in order to get the most out of the application. >> more info |
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Call Logging: Productivity in
Action Call logging can accomplish much more for your business than you think. Call logging can become a productivity driver when used properly. The system can record the calls of employees for later review and counseling by a manager. >> more info |
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Verge Network Solutions,
Inc.
235 N. MacArthur Blvd. Suite
700 | Oklahoma City, OK 73127
Phone:
405.782.8400 | Toll Free: 877.782.8400 |
Fax: 405.782.8410
6506 S. Lewis, Suite 180 | Tulsa, OK
74136
Phone: 918.384.5400 | Toll
Free: 877.782.8400 | Fax: 918.392.4968
© 2008 ProfitGrowth Strategies, Inc.