November 2010 - Improve Customer Service with ACD

Vol 10 Number 11
November 2010

Verge proudly introduces the latest in Unified Communications, the Enterprise TOL Solution from Iwatsu Voice Networks

Click here to see an
on-line demonstration of how this technology can help your business.

Verge Network Solutions' Website
More About Us


	In the Next Issue of Phone Matters "UC Campus - Networking Platforms Made by Different Manufacturers"

Informal Call Centers -
ACD Can Benefit Any Business




			Informal Call Centers: New Customer Service Agility for the Adaptive Business Automated Call Distribution (ACD) can empower small businesses to provide the same level of customer service as a large organization with a dedicated call center. ACD can also energize the distributed workforce - it can enable staff to log in remotely to handle customer support calls. >> more info




			Building Informal Call Centers through Automated Call Distribution (ACD) ACD enables callers to be directed straight to the knowledge resource that is available at that moment and can help them as efficiently as possible. While it is possible to add ACD as a stand-alone system, that may not be your best option. >> more info

Verge Network Solutions, Inc.
12308 Hidden Forest Blvd. | Oklahoma City, OK 73142
Phone: 405.782.8400 | Toll Free: 877.782.8400 | Fax: 405.782.8410

6506 S. Lewis, Suite 180 | Tulsa, OK 74136
Phone: 918.384.5400 | Toll Free: 877.782.8400 | Fax: 918.392.4968