January 2009 - Ideas for Improving Customer Contact

Vol 9 Number 1
January 2009

Verge proudly introduces the latest in Unified Communications, the Enterprise TOL Solution from Iwatsu Voice Networks

Click here to see an
on-line demonstration of how this technology can help your business.

Verge Network Solutions' Website
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Your Business has a Call Center - Whether You Realize It or Not

According to the PELORUS Group, 75% of the world's call centers are comprised of less than 20 agents. But even more to the point is the fact that every single employee within a business is a center of opportunity. If there is just one person answering inbound inquiries or making outbound calls to customers, that individual has the power to positively or negatively impact the business as a whole.

Fortunately, it is now possible for even the smallest businesses to raise their game in terms of their professionalism and the service they deliver through every contact with their customers. Call processing applications are now available for companies with as few as 10 employees or less that will manage call flow and direct callers straight to the knowledge resource that can help them as efficiently as possible.




			Every Business has a Call Center (Including Yours): Now, How Do You Get the Most Out of It? For small-to-medium businesses (SMBs) that have call centers of 10 employees or more, integrated call center technologies are now available that deliver all the basic and advanced features smaller call centers need at prices targeted to the SMB budget. How can these technologies benefit your business? >> more info




			Leveling the Field: Call Center Applications for Small Business For small-to-medium enterprises that have call centers of 10 employees or more, integrated call center technologies are now available that deliver all the basic and advanced features smaller call centers need at prices targeted to the SMB budget. These suite-based solutions have each application pre-integrated within the Automatic Call Distributor (ACD) platform. Databases are entered only once and the entire suite is centrally administered. >> more info




			Get the Most out of Your Call Center. (Especially the One You Don't Know About.) It is now possible for even the smallest businesses to raise their game in terms of their professionalism and the service they deliver through every contact with their customers. Employees with other responsibilities will gain the ability to assist customers, answer their needs and engage in selling new business just as effectively as if they were a full-time customer support representative. >> more info

Verge Network Solutions, Inc.
12308 Hidden Forest Blvd. | Oklahoma City, OK 73142
Phone: 405.782.8400 | Toll Free: 877.782.8400 | Fax: 405.782.8410

6506 S. Lewis, Suite 180 | Tulsa, OK 74136
Phone: 918.384.5400 | Toll Free: 877.782.8400 | Fax: 918.392.4968