Verge proudly introduces the latest in Unified Communications, the Enterprise TOL Solution from ICON Voice Networks

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How to Create a New Gold Standard in Customer Service
In medicine, they call it the “golden hour”—that first hour treating a traumatic injury that can make the difference between life and death. In business, this concept can be reduced to the “golden minute”—where your customer’s initial impression is formed by how quickly and easily they can obtain the information they need when calling your business. If you want your golden minute to build loyalty, rather than abandonment, there are two main issues to consider.
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Successful Technology Strategies to Build Better Customer Service
Your PBX can definitely drive enhanced customer service across your organization. The first step is to lay the proper foundation to deploy the right platform that properly engages with your customers. It should be able to output data streams including CSTA. Why CSTA?
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