January 2010 - Avoid Auto-Attendant Rage

Vol 10 Number 1
January 2010

Verge proudly introduces the latest in Unified Communications, the Enterprise TOL Solution from Iwatsu Voice Networks

Click here to see an
on-line demonstration of how this technology can help your business.

Verge Network Solutions' Website
More About Us


	Upcoming PhoneMatters Topics February - IP Telephony or Mobile Phones: Which is right for my small business? March - Can Broadcast Messaging help my Business? April - SIP Over 802.11: Is it ready for primetime?

Voice Applications That Improve Customer Service

If there's one thing customers hate, it's wading through automated phone options to get to their desired destination. If there's one thing they hate more, it's a customer service representative who is not well informed, asking the customer to repeat information that they already provided.

Both of these issues can be eliminated through current telecommunications technology. When deployed properly, a phone system can integrate seamlessly with back-office customer relationship management applications (CRM), as well as other systems that store customer data. How can this development benefit your business? Let's paint a couple of scenarios where the solid impact of this combination is demonstrated in real terms.




			Driving a Better Customer Experience through Voice Applications It is possible for your phone system to share information with back-end platforms such as your customer relationship management (CRM) application and other systems that store customer data. How can this development benefit your business? Let's paint a couple of scenarios where the solid impact of this combination is demonstrated in real terms. >> more info




			Deploying Voice Applications to Boost Customer Service By linking archived customer data to caller ID information, calls can be routed to the appropriate group or individual work station before the caller even speaks to a representative. How can this development benefit your business? >> more info




			Driving a Better Customer Experience through Voice Applications If there's one thing customers hate, it's wading through automated phone options to get to their desired destination. If there's one thing they hate more, it's a customer service representative who is not well informed, asking the customer to repeat information that they already provided. >> more info

Verge Network Solutions, Inc.
12308 Hidden Forest Blvd. | Oklahoma City, OK 73142
Phone: 405.782.8400 | Toll Free: 877.782.8400 | Fax: 405.782.8410

6506 S. Lewis, Suite 180 | Tulsa, OK 74136
Phone: 918.384.5400 | Toll Free: 877.782.8400 | Fax: 918.392.4968