2. Continuous EducationBefore, during and after installation we offer end user training to ensure your staff is utilizing the full capabilities of your new communications system. All training is free while your system is under Warranty or on a Full Service Maintenance Support Agreement. After making a considerable investment in a new communications system, it is imperative that your employees are knowledgeable on how to utilize the capabilities of the system to increase your image, productivity and efficiency. 3. Free Remote Programming * Verge includes all minor remote programming at no charge for all customers under Warranty or a Full Service Maintenance Support Agreement. Minor is defined as tasks, which can be completed within thirty (30) minutes. Our goal is to complete each service request within twenty-four (24) hours. A system modem, IP Address, and line access is necessary to provide this service. 4. Communications Coordination Verge would like to be your single source for all of your communications needs. We will provide full network coordination between your local and long distance providers. A letter of agency will authorize Verge to act as your representative. This will allow us to order, change and report trouble for all network facilities from your local dial tone provider, long distance carrier, and other carriers. By interfacing with these providers and acting on your behalf, you further utilize Verge’s expertise making your job easier. 5. Professional Staff Each manager, sales person and technician has a minimum of five (5) years of experience in the telecommunications industry, providing you with the most experienced and knowledgeable staff of professional telecom specialists in Oklahoma. Our people are committed to the delivery of the highest level of support available today. 6. Exclusive Service Commitment * If we do not respond to your emergency service call within four (4) hours, Verge Network Solutions, Inc. will provide six (6) months of additional Maintenance/Warranty, at NO CHARGE! ** Major malfunctions, which require emergency response, are defined in the following parameters: No incoming or outgoing telephone service; No station to station calling within the telephone system; Inability of the attendant console to answer and/or transfer calls; Fifty percent (50%) or more of the C.O. trunks and/or stations are inoperable.
7. Responsiveness for Moves, Additions, and Changes * Our goal is to perform all Moves, Additions or Changes to your system on your requested time schedule, with our standard objective of providing the service within forty-eight (48) hours of your request. In the event we fail to respond within our forty-eight (48) hour objective, or any other date and time we may have committed to you, we will discount the billing for the requested service work by ten percent (10%). Field Service Technicians are available for dispatching from 8:00 a.m. to 5:00 p.m. Monday through Friday (holidays not included). Technicians are on call for off hours and weekend maintenance. Labor and trip charges within the service region, are included with the Maintenance/Warranty agreement as well as any parts necessary for defective materials.
Terms and Conditions * Services offered exclusively by Verge Network Solutions, Inc. ** This offer is only valid on new systems sold and installed by Verge Network Solutions, Inc. Systems sold by other vendors but serviced by Verge carry a $500 flat penalty. Voice over IP (VoIP) Systems require a Network Assessment by Verge prior to installation in order for the guarantee to apply. Note: Verge Network Solutions, Inc. is not liable if the four (4) hour response is prevented by “Acts of God” or reasons beyond its direct control. | 
